Tag archives for B203
Academic Bookshelf – Bookshelves Abound = #Shelfie 05
The Bookshelves Abound series continues with the Academic Bookshelf. This one of the five bookshelves on the upstairs landing. It sits next to the window at the top of the stairs and is next to the new bookshelf, the one the new books go on until I have time to read and shelf them properly. Academic Bookshelf The thinnest upstairs bookshelf is the academic bookshelf, which has a lot of university textbooks on it The Academic Bookshelf is so titled because most of the books on it are from various university courses that I've studied. It doesn't have every single academic book that I own on it. There just wouldn't be room, even if I cleared the games from the academic bookshelf. Working from the top, here's a run down of what you can find on the academic bookshelf Games The…
Performance Objectives – Public Sector
Performance Objectives - Public Sector Slack et al. identify five generic performance objectives: quality speed dependability flexibility cost These generic performance objectives are explained below. There are public sector examples to help illustrate them. Quality Quality is about consistent performance. This could be meeting a product specification or about providing a superior service. In the public sector, it could be how many decisions get appealed. Or the number of letters re-drafted before being sent. Externally Quality increases customer satisfaction. Excellent services for the citizen should drive public services. Internally Quality reduces costs and increases dependability. Measurement Customer satisfaction surveys where there is a direct service to the public. Internal metrics ( redrafts or errors recorded on a case management system). Speed Speed is about minimising the time lag between a customer request and its fulfilment. This could be the time taken to reply to correspondence, or…
B203 Exam tomorrow
The exam for B203 is tomorrow afternoon, I can't honestly say that I've done enough prep for it but all I need is a pass. I've already done enough to secure a 2:1 for my degree and this is the last of the mandatory modules I need to do. It's also the least favourite of the modules I've done. Tomorrow night it will be done, barring the need for a resit if I fail the exam. Instead of blogging I've been cramming theory on Operations Management, Information Management, Accounting & Finance, Marketing and HR Management into my head. I've also been putting my notes into a personal wiki that you can find at if you too are one of the people studying B203 with the open university. Let me know if you find it useful. Next up will be T317…
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B203 Revision
I went to the last OU day school for this module on Saturday. TMA6 is due on Thursday and then the exam is five weeks after that. So it was a timely session, all the more so because I ended up with a copy of all the past papers for the B203 exams. If you are doing this course and missed the tutorial then here are some specific things I picked up. Part 1 is a cross functional question. You need to open with an explanatory paragraph about the organisation that you will use to answer the questions. You can practice this in advance and them just write it down as an intro before reading the question. That para needs to include - the name and function of the organisation; - where it is based; - why you have selected…
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B203 Information Management
Information Management Framework (Photo credit: Wikipedia) I spent Friday immersed in information management, courtesy of the last (of six) assignments for the Open University course B203 (Business Functions in Context). Up until I started this module every time someone mentioned the term 'Information Manager' I internally translated it to 'Librarian'. Generally I've not enjoyed B203 as much as the previous six course, probably because it is too wide (it covers Operations, Marketing, Finance, HR & Information Management). Also some of the text books are just dire, especially the Marketing and Information Management ones. Information Management != Librarian English: The relationship between Information Science, Computer Science, Information Systems and Management. (Photo credit: Wikipedia) What I have learnt is that information management is not about being a librarian, nor an archivist. I'd already separated it conceptually from Information Technology (IT or ICT)…