Tag archives for Gov.UK
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Digital Transformation in Government
The purpose of government is to serve its citizens, it should do that as efficiently and effectively as possible. The extent to which any specific government serves its people should depend very much on the needs and wishes of those people. I very much doubt that many people in the UK would disagree with that statement. Almost everyone that I have ever worked with in the public sector holds the first sentence as a core belief. You cannot work effectively for long in public service if you don't. However we seem to have gone astray a little. I think that the reasons for this is rigidity of institutions, exacerbated by thirty years of ideology that the private sector is better than the public sector. The fad for outsourcing on long-term monopoly contracts stifles change. I've seen this first hand in more than one central…
Verify on Gov.UK – a user experience
Verify postcard (image: GDS / Crown Copyright) I had occasion to become a beta user for the Government Digital Service sponsored Verify service (previously known as IDA - Identity Assurance). I'd come across Verify before at work, I spent the first six months of 2014 as the product owner for a digital service that was looking at integrating Verify at a later stage. Right now there are only two accredited providers for Verify, although there are several others building their services for later stages. You have the choice of either Digidentity or Experian. Both of these have been through an accreditation process with GDS. I initially chose Digidentity because I'm in favour of competition and it was less recognisable to most people than Experian is. Digidentity I really liked the way that Digidentity looked, and they had a clear process…
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Thunderclap campaign #StartatGOVUK
The UK's Government Digital Service are launching a thunderclap () to encourage people to start at when accessing UK government information and services (#StartatGOVUK). Be awesome and beat the scammers! Misleading websites There is a problem with websites pretending to be official UK government services. Some of these take money from people. These unscrupulous people use google ads to get to the top of search engine rankings so that they are clicked on by people looking to interact with government. Scammers make people pay for free services ( E111 / EHIC are provided free, scammers charge people £20-£30) People pay twice for services ( scammers make people pay more for government services and often the person also has to pay for the real service when they access it - this has happened on driving licence renewals, tax self-assessment and urgent passport services) Dealing with the problem There are two main parts to the…